1. What is the minimum order quantity for custom apparel?
Our minimum order quantity (MOQ) depends on the type of product. For most custom apparel items, the MOQ is typically 50 pieces. However, for specific items like custom Jackets or Hoodies, we offer smaller MOQs. Please contact us for detailed information on your desired product.
2. Can I order a sample before placing a bulk order?
Yes, we offer sample production so you can check the quality, sizing, and design. The cost of the sample varies based on the item, and shipping charges may apply.
3. What are the customization options available?
We provide a variety of customization options including:
- Screen printing
- Embroidery
- Sublimation printing
- Heat transfer
- Custom patches
- Custom neck labels and tags
- Embossed logos
- Custom measurements and sizing You can choose the method that suits your design and apparel type.
4. How long does production take?
Production times vary depending on the complexity of the design and the order quantity. Typically, it takes:
- 7-10 business days for production after design approval for small to medium orders.
- Larger orders may take 2-4 weeks. Shipping times will depend on your location and the shipping method chosen.
5. What file format should I provide for my custom design?
We prefer high-resolution files in vector formats like AI, EPS, or PDF. However, we can also work with high-quality PNG or JPEG files. If you need help with design adjustments, our design team can assist.
6. Can I customize sizes and fits?
Yes! We offer custom sizing for many of our products, including jackets, robes, shorts, and more. You can provide specific measurements, or we can work from standard size charts. Custom fits are available for both men’s and women’s apparel.
7. Do you offer eco-friendly or sustainable materials?
Yes, we offer sustainable fabric options for some items, such as organic cotton and recycled polyester. Please inquire about eco-friendly options when placing your order.
8. Can I mix and match colors, designs, or sizes in one order?
Yes, you can mix and match colors, sizes, and even designs as long as it meets the minimum order quantity for each product.
9. What is the price range for custom apparel?
Prices vary based on the type of apparel, the level of customization, order quantity, and fabric type. Generally, the more you order, the lower the cost per item. We’ll provide a detailed quote based on your requirements.
10. Do you offer Free worldwide shipping?
Yes, we offer FREE worldwide shipping!
11. Can I add custom patches, labels, and neck prints?
Yes! We offer a range of branding options, including custom woven labels, neck prints, embroidered patches, and heat-sealed tags. These elements can be customized to fit your brand aesthetic.
12. What is the return or refund policy?
Since custom apparel is made to your specifications, we generally do not offer returns or refunds unless there’s a defect in the product or an error on our part. We ensure quality checks at every stage, but if there’s an issue, we’ll work with you to resolve it.
13. How do I ensure my custom design will look good on the apparel?
Our team provides digital mockups for your approval before production. You can review the design placement, colors, and details to ensure it matches your expectations. We’ll make adjustments based on your feedback.
14. Do you offer bulk discounts?
Yes, we offer tiered pricing based on the quantity ordered. Larger orders will receive significant discounts. Contact us to learn more about bulk pricing options.
15. Can I request a specific packaging option for my custom order?
Yes, we offer custom packaging, including branded bags, boxes, or eco-friendly options. Let us know your packaging preferences, and we’ll provide a quote.
16. What types of printing methods do you use?
We offer multiple printing techniques, including screen printing, sublimation, heat transfer, and direct-to-garment (DTG) printing. Each method is chosen based on the design, material, and your preference.
17. Can I reorder the same design in the future?
Yes, we keep your design files on hand for future reorders. If you need a repeat order or adjustments to the design, we can accommodate that easily.
18. Are there setup fees for custom designs?
For first-time orders, there may be setup fees, especially for custom screen printing or embroidery. These fees cover the creation of screens or embroidery patterns and are waived for repeat orders of the same design.
19. Do you offer help with design creation?
Yes! If you don’t have a design ready, our in-house design team can work with you to create one from scratch or help refine your ideas.
20. What payment methods do you accept?
We accept a range of payment methods, including credit cards, PayPal, wire transfers, and more. Payment terms for bulk orders will be discussed upon order confirmation.