Manufacturer Fault:

If your product has manufacturing or material defect, claim can be entertained within the period of 07 days of receiving the item. No refunds will be facilitated after the refund cooling off period (Manufacturer fault)

Incase purchased item is not received:

• In case you didn’t receive the item within the specified delivery time period, you have 30 days to submit the complaint to customer support and after that claim will not be entertained.

Limitation for returning the item:

• Once the customer informs the support team about his concern in 07 days of receiving the item then customer is bound to return back the item within 14 days of that notice period else the claim of return will not be entertained.
• Items which will be returned without informing support team after the period of 14 days will not be eligible for any claim.
• Any items returned for refund or exchange without original documentation or without return form will be rejected. Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.

Our commitment to Fast and Easy

• Refunds will be credited by the same criteria in which items were originally purchased, provided the item is returned within 14 days of receiving the item.
• RockyApparel reserves the right to decline a return at any stage if item found in non-resalable condition.
• RockyApparel will not be responsible for lost or missing packages sent by the customers and recommends that customer place tracking numbers on returned merchandise.
• Please ensure package is being sent to correct address for all returns otherwise RockyApparel reserves all rights to decline the issuance of payment.
• Returns will be processed within 5 business days of arrival at our warehouse.  It sometime takes up to 14 days to appear in your bank statement as bank processes vary by the institutions. Please note that refunds will be issued to the original method of payment.